State Farm® Insurance Agent Zorica Lucic

"In over 10 years of serving clients, I have never encountered someone as consistently disrespectful and unreasonable toward every team member who attempted to assist her. While I fully understand that rate changes can be frustrating, insurance pricing is determined by underwriting factors entirely outside of our agency’s control factors this client was informed of well in advance of her renewal. To clarify: she was an existing client whose policy renewed at a higher rate. She was not quoted a false price, and when she declined the new terms, we canceled the policy immediately upon her request and even offered to help her shop for alternatives. Regarding the refund: it was processed within the standard 7–10 business day timeframe. While we understand the financial inconvenience of waiting, every member of my team (all of whom she insulted and mistreated) still made daily efforts to follow up with corporate and expedite the refund on her behalf. Despite clear communication that refunds are issued by the corporate office not the agency she continued to falsely accuse us of withholding her money. She also rejected the secure, direct deposit refund option (which is both the fastest and most secure method), accusing us of attempting to “steal” from her. All attempts to explain the process and assist her further were met with continued verbal abuse and harassing messages. If necessary, we are prepared to share the written correspondence to demonstrate our professionalism and transparency. While we value all clients, no one regardless of their customer status has the right to treat people with hostility and disrespect, especially when our team was doing everything possible to assist. We pride ourselves on delivering honest, ethical, and professional service. Although we regret this client’s behavior and the disruption it caused, we are glad she has chosen to take her business elsewhere and wish her the best moving forward!"

"Thank you so much for your heartfelt review Amy🌸Your kind words truly mean the world to us. We’re very sorry you had to go through such a traumatic experience, but we’re grateful this was resolved and is behind you🌸 We are deeply committed to supporting our clients not just professionally, but personally and your message reminds us why we do what we do. Thank you again for your trust and recommendation 🌺it truly touches our hearts❤️"

"Thank you so much for your wonderful feedback, Branislave ! We’re very grateful to hear that we made such a great impression 🌺We truly appreciate your support and look forward to serving you again!"

"Thank you so much for your kind words, Carlos! We’re glad to hear you had a positive experience🌸If you ever need anything, we’re always here to help!"

"Thank you so much, Tony, for sharing your experience☺️ It truly means a lot to hear we took good care of you. We genuinely care about our clients, and it’s clear from your words that our dedication and attention made a real difference. Taking the time to walk you through your options and making sure you felt supported every step of the way is exactly the kind of service we aim to provide. We’re grateful for your trust and recommendation 🌺 and even more grateful that we could help make something as important as insurance feel clear and stress free. If you ever need anything down the road, we are always here for you🌼"

"Hi Prateek, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that we were able to make the process easy and informative for you. Saving money while getting the right coverage is exactly what we aim for and it helps that you always communicate with us 🌼We truly appreciate your trust in us and look forward to being here for you whenever you need☺️"

"Thank you so much for the kind words and thoughtful review! It truly means a lot to hear that Ked had been able to ease some of the stress around insurance, especially in a busy city like Chicago. I’m glad he could help both you and your sister feel more confident in your coverage and find better rates. We are always here to support you with any insurance needs down the road—thanks again for your trust and recommendation☀️🌸"

"Thank you so much for your kind words Leo We are really glad Ked made sure you’re fully covered and confident in your insurance. If you ever have any questions or need anything else, don’t hesitate to reach out🌸"

"Thank you so much, Alex! We really appreciate the kind words and support. It was our pleasure to help—don’t hesitate to reach out anytime!"

"Thank you for choosing State Farm and for sharing your experience! We’re so glad to hear that we were able to guide you through the process and provide the information you needed. We truly care about helping our clients, and your recommendation means a lot. Welcome aboard!"

"Thank you so much for your kind words! We’re grateful to hear that we have been helpful and courteous in assisting you. Providing clear communication and prompt support is very important to us, and we’re glad they made your experience a positive one. We truly appreciate your feedback!"

"Hvala Jaco😘❤️ It is just a pleasure to work with you as well! "

"Thank you for the kind words! Grateful we were able to help you with your retirement planning 🌸 "

"Hvala na lepim rečima Aco🌸 Always only a phone call or text away ! "

"Thank you so much for your kind words and recommendation! Glad our efforts made a difference🌸☺️ Hope you get to enjoy this beautiful day ! "

"Thank you for your review🌸 Our State Farm Team is happy to be of service to you!"

"Thank you, Charlie! We’re thrilled to hear that we provided you with a thorough and transparent experience. We always strive to ensure our clients have the right coverage without unnecessary extras. Your confidence and trust mean a lot to us! If you ever need anything, we’re here to help! "

"Thank you, Austin! We’re so glad to hear that Ked made your insurance switch a smooth experience. We truly appreciate your recommendation and your support. If you ever need anything in the future, don’t hesitate to reach out!"

"Thank you for your wonderful feedback! We’re glad to hear that we’ve been able to meet your COI requests and other insurance needs promptly. Your satisfaction is our priority, and we appreciate your trust in our agency. If you ever need anything else, we’re always here to help!"

"Thank you for your kind words🌸We’re thrilled to hear that Lena was able to assist you with your auto insurance renewal. If you have any other questions or need further assistance, don’t hesitate to reach out. We appreciate your business and look forward to serving you!"

"Very sorry to hear we didn’t meet your expectations Kevin! Can you please give me a little more information on what the issue was or reach out to me at the office so we may help resolve your concern in the most satisfactory manner! 847-213-9366 or you may email me at MyAgent@ZoricaLucic.com We would really appreciate your feedback so we can deliver better care next time🌸"

"Hi Miss Kiros, I am very sorry we did not meet your expectations. We certainly try our best to put our customers at the forefront of how we run our business. Would love to find a resolution for you but i don’t see you as a client in our agency. Can you please give me more information on your experience, so I may find a way to help you resolve your concern?"

"Thank you so much, Kylle, for your kind words and recommendation! We’re grateful to hear that Ked provided fast, easy, and transparent service while helping you transfer your car insurance policy. Making the process hassle-free is always our priority! We’re so glad to have you as part of the State Farm family. If you ever need anything, don’t hesitate to reach out. Thanks again for trusting us with your insurance needs!"

"Thank you, Fatima, for taking the time to share your experience! We’re happy to hear that Ked made the process of updating your car insurance quick and easy. Our goal is to provide clear explanations and personalized advice to ensure you find the best coverage for your needs. We’re so glad you’re happy with the service! If you ever have any questions or need assistance in the future, don’t hesitate to reach out. Thank you for choosing us and we are always only a phone call away 🌸"

"Thank you so much, Will, for your kind words and 5-star review! We’re thrilled to hear that Ked provided you with excellent service and helped you find the best possible quotes quickly. Your satisfaction is our top priority, and we’re so glad we could assist you. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!"