
State Farm® Insurance Agent Zorica Lucic
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marko Ratkovic
June 27, 2025
"Highly recommended, very professional personel!"
"Thank you, Marko! We’re grateful to get your recommendation and truly appreciate your kind words about our team’s professionalism. Looking forward to serving you again!"
Nikola Stanishkov
June 27, 2025
"Good communication, decent price and excellent service!"
"Thank you so much, Nikola! We truly appreciate your kind words and are glad to hear you were satisfied with our communication, pricing, and service. It was a pleasure working with you!"
Dan Brover
June 24, 2025
"I honestly couldn’t ask for a better insurance agency! The service is always top-notch-quick, efficient, and super reliable. Communication is excellent; I never feel like I’m left in the dark. Every time I’ve needed help or had questions, the process has been smooth and handled with care. The agents in the office are not only professional but also incredibly kind and welcoming. It’s clear they know their stuff and genuinely want what’s best for their clients. So grateful to have them in my corner!"
"Dan, thank you so much for your thoughtful and generous review. It truly means a lot to us. We’re so glad to hear you feel supported and well taken care of as that’s exactly what we hope to provide🌸. Knowing that our communication and service have made a difference for you makes everything we do worthwhile. We’re lucky to have you with us, and we’re always here whenever you need us. Thanks again for your trust and kind words!"
Eva S
June 24, 2025
"I’ve been with this agency for a while now, and I can’t say enough good things about the service. Communication is always clear, prompt, and helpful - exactly what you want when dealing with insurance. Every process I’ve gone through has been smooth and efficient, with no stress or confusion. The entire team is incredibly knowledgeable, professional, and welcoming. You can tell they genuinely care about their clients and go the extra mile to make sure everything is taken care of. Highly recommend!"
"Thank you so much for your incredibly kind words Eva🌸It truly means a lot to us to hear that you appreciate our service. Knowing that we’ve been able to make things easy, clear, and stress free for you is exactly why we do what we do. We’re so grateful to have you as part of our agency family, and we’ll always be here to go that extra mile for you. Thank you for your trust, your loyalty, and your lovely review! ❤️ Hope to see you soon!"
Betty Weiss
June 22, 2025
"Please don’t use this agency for any insurance. Initially she will give you excellent price. After 6 months will triple the price. When you cancel, she will refuse to give the refund. This agency should be closed for scamming citizens. Any customer should research , ask previous customers. Negative minus 10 for review. Be aware she will get you one way or another other. Customer service, very rude employees , unprofessional. Will file complaints to appropriate agencies for refusing to refund customer & collecting substantial fees , when the policy cancelled same day. Be aware don’t use this agency for anything!!!"
"In over 10 years of serving clients, I have never encountered someone as consistently disrespectful and unreasonable toward every team member who attempted to assist her. While I fully understand that rate changes can be frustrating, insurance pricing is determined by underwriting factors entirely outside of our agency’s control factors this client was informed of well in advance of her renewal. To clarify: she was an existing client whose policy renewed at a higher rate. She was not quoted a false price, and when she declined the new terms, we canceled the policy immediately upon her request and even offered to help her shop for alternatives. Regarding the refund: it was processed within the standard 7–10 business day timeframe. While we understand the financial inconvenience of waiting, every member of my team (all of whom she insulted and mistreated) still made daily efforts to follow up with corporate and expedite the refund on her behalf. Despite clear communication that refunds are issued by the corporate office not the agency she continued to falsely accuse us of withholding her money. She also rejected the secure, direct deposit refund option (which is both the fastest and most secure method), accusing us of attempting to “steal” from her. All attempts to explain the process and assist her further were met with continued verbal abuse and harassing messages. If necessary, we are prepared to share the written correspondence to demonstrate our professionalism and transparency. While we value all clients, no one regardless of their customer status has the right to treat people with hostility and disrespect, especially when our team was doing everything possible to assist. We pride ourselves on delivering honest, ethical, and professional service. Although we regret this client’s behavior and the disruption it caused, we are glad she has chosen to take her business elsewhere and wish her the best moving forward!"
Amy PG
June 11, 2025
"Zori and her team are EXCEPTIONAL!!!! I was in a horrific car accident and she helped me with every single part of it, including dealing with the State Farm claims department. Also going through such a traumatic ordeal, she and her team were SO supportive and caring. She and her team are the only reason I will continue with State Farm. I absolutely HIGHLY recommend her as your agent. While her office isn’t convenient for me to get to because I am in McHenry IL, I am blessed to have an agent that cares so much!"
"Thank you so much for your heartfelt review Amy🌸Your kind words truly mean the world to us. We’re very sorry you had to go through such a traumatic experience, but we’re grateful this was resolved and is behind you🌸 We are deeply committed to supporting our clients not just professionally, but personally and your message reminds us why we do what we do. Thank you again for your trust and recommendation 🌺it truly touches our hearts❤️"
Stanojevic Branislav
June 1, 2025
"Zorica and Ilija made a great impression – kind, patient, and highly professional. Everything was handled quickly and smoothly. Couldn’t ask for better service!"
"Thank you so much for your wonderful feedback, Branislave ! We’re very grateful to hear that we made such a great impression 🌺We truly appreciate your support and look forward to serving you again!"
Carlos Chiong
May 30, 2025
"Very friendly and helpful."
"Thank you so much for your kind words, Carlos! We’re glad to hear you had a positive experience🌸If you ever need anything, we’re always here to help!"
Tony Araujo
May 29, 2025
"I had an excellent experience working with Zorica Lucic for my insurance needs. From the very beginning, she was attentive, knowledgeable, and genuinely committed to helping me find the best coverage. She took the time to explain all my options clearly, answered all my questions with patience, and ensured that everything was handled promptly and thoroughly. What really stood out was Zorica’s dedication to providing outstanding customer service. She made the entire process smooth and stress-free, going above and beyond to ensure I felt confident in my decisions. I truly appreciate her professionalism and personal approach. I highly recommend Zorica Lucic to anyone looking for a reliable, trustworthy, and efficient insurance agent. I had an issue with my insurance billing and reached out for help. Lena was absolutely amazing! She was patient, professional, and went above and beyond to get everything resolved quickly. She took the time to explain things clearly and made the whole process stress-free. It’s not often you come across someone so kind and knowledgeable. Thank you, Lena, for your outstanding service!"
"Thank you so much, Tony, for sharing your experience☺️ It truly means a lot to hear we took good care of you. We genuinely care about our clients, and it’s clear from your words that our dedication and attention made a real difference. Taking the time to walk you through your options and making sure you felt supported every step of the way is exactly the kind of service we aim to provide. We’re grateful for your trust and recommendation 🌺 and even more grateful that we could help make something as important as insurance feel clear and stress free. If you ever need anything down the road, we are always here for you🌼"
prateek Datt
May 28, 2025
"Such a great owner of a very excellent establishment the process was very easy to get my insurance very informative with the information I received and saved me a bunch of money on my policy. Thank you guys at State Farm."
"Hi Prateek, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that we were able to make the process easy and informative for you. Saving money while getting the right coverage is exactly what we aim for and it helps that you always communicate with us 🌼We truly appreciate your trust in us and look forward to being here for you whenever you need☺️"
nadine isobal
May 8, 2025
"I’ve worked with Ked a couple of times. He’s amazing, knowledgeable, answers all my questions, very responsive. I’m always worried about staying on top of my renter’s insurance especially because Chicago can be a little crazy. Ked has helped us go over the insurance and what coverage we can expect, easing my anxiety. He’s also helped my sister get a better rate for her car insurance. Overall, it’s been a great experience with Ked. I couldn’t recommend a better person to help you in your insurance needs."
"Thank you so much for the kind words and thoughtful review! It truly means a lot to hear that Ked had been able to ease some of the stress around insurance, especially in a busy city like Chicago. I’m glad he could help both you and your sister feel more confident in your coverage and find better rates. We are always here to support you with any insurance needs down the road—thanks again for your trust and recommendation☀️🌸"
Leo Clemente
April 19, 2025
"Ked Consing did a really good job of making sure that I’m insured and covered adequately with my insurance needs."
"Thank you so much for your kind words Leo We are really glad Ked made sure you’re fully covered and confident in your insurance. If you ever have any questions or need anything else, don’t hesitate to reach out🌸"
Alex
April 17, 2025
"Best of the Best 💪 Huge Thanks for the help ❤️"
"Thank you so much, Alex! We really appreciate the kind words and support. It was our pleasure to help—don’t hesitate to reach out anytime!"
Kougat cosine999
April 8, 2025
"I just moved to State Farm Insurance. My agent is Zorica. She guided me and we discussed a lot about the rates insurance and details. I definitely recommend Zorica for State Farm Insurance."
"Thank you for choosing State Farm and for sharing your experience! We’re so glad to hear that we were able to guide you through the process and provide the information you needed. We truly care about helping our clients, and your recommendation means a lot. Welcome aboard!"
ANGELIKA ANTONAKOS
March 31, 2025
"Both Zorica and Lena are very helpful and courteous agents. They explain things clearly and get back to me promptly whenever I have an issue or question."
"Thank you so much for your kind words! We’re grateful to hear that we have been helpful and courteous in assisting you. Providing clear communication and prompt support is very important to us, and we’re glad they made your experience a positive one. We truly appreciate your feedback!"
Jasmina Lazic
March 29, 2025
"This is the BEST insurance agency .Zorica is very skillful and professional, helping out every time to find the best price on our car,house insurance. If you have any question people from this agency are always there for you to help you and answer ."
"Hvala Jaco😘❤️ It is just a pleasure to work with you as well! "
Milan Lucic
March 28, 2025
"Highly recommend! I would not have the retirement savings without her financial advice that i do today!"
"Thank you for the kind words! Grateful we were able to help you with your retirement planning 🌸 "
Aleksandar Sando
March 28, 2025
"Quick, very responsive, more than affordable. 5/5"
"Hvala na lepim rečima Aco🌸 Always only a phone call or text away ! "
Art Renovation
March 28, 2025
"Zorica is an exceptional insurance specialist! She is knowledgeable, patient, and truly cares about finding the best coverage for her clients. She took the time to explain my options clearly and helped me get the best policy at a great price. Highly recommend her for all your insurance needs!"
"Thank you so much for your kind words and recommendation! Glad our efforts made a difference🌸☺️ Hope you get to enjoy this beautiful day ! "
Sam Golub
March 19, 2025
"Ked is great. Ilija is great. You should use them."
"Thank you for your review🌸 Our State Farm Team is happy to be of service to you!"
John Charlie
February 8, 2025
"Transitioning my services to Zori and her team was an excellent decision! She promptly conducted a thorough analysis of my coverage and quickly identified that I had been upsold on several unnecessary features. Her commitment to delivering exceptional service reinforced my confidence that I made the right choice."
"Thank you, Charlie! We’re thrilled to hear that we provided you with a thorough and transparent experience. We always strive to ensure our clients have the right coverage without unnecessary extras. Your confidence and trust mean a lot to us! If you ever need anything, we’re here to help! "
austin ramos
February 5, 2025
"Ked helped me switch my auto insurance and the process went smoothly. I recommend him to anyone with any insurance needs!"
"Thank you, Austin! We’re so glad to hear that Ked made your insurance switch a smooth experience. We truly appreciate your recommendation and your support. If you ever need anything in the future, don’t hesitate to reach out!"
JOSH ROOTER CO.
January 29, 2025
"Very good agency. Always on time with my COI resquest and other insurance need"
"Thank you for your wonderful feedback! We’re glad to hear that we’ve been able to meet your COI requests and other insurance needs promptly. Your satisfaction is our priority, and we appreciate your trust in our agency. If you ever need anything else, we’re always here to help!"
Sarah Crowhurst
January 28, 2025
"Lena was very helpful. My auto insurance policy is renewing in March n I wanted to pay my bill."
"Thank you for your kind words🌸We’re thrilled to hear that Lena was able to assist you with your auto insurance renewal. If you have any other questions or need further assistance, don’t hesitate to reach out. We appreciate your business and look forward to serving you!"
Kevin
January 26, 2025
"Sharing experience with ked"
"Very sorry to hear we didn’t meet your expectations Kevin! Can you please give me a little more information on what the issue was or reach out to me at the office so we may help resolve your concern in the most satisfactory manner! 847-213-9366 or you may email me at MyAgent@ZoricaLucic.com We would really appreciate your feedback so we can deliver better care next time🌸"